*Maximum Potential Speed Is Displayed, Typical Speed May Vary.

NBN Co, National Broadband Network

Australia’s national digital backbone, powering the way Australians live, work and play. NBN Co owns and operates the wholesale network infrastructure across the country, from metro to regional areas. We access that network as a licensed retail service provider, meaning you get the reach and reliability of Australia’s largest fixed-line network, with our pricing, support, and service on top.

What is the NBN Co network and who owns it?

The NBN Co network is Australia’s national wholesale broadband network, built and operated by NBN Co, a government-owned company. NBN Co’s purpose is powering Australia’s digital future, constantly evolving to enable Australians to thrive in a digital world. We are a licensed retail service provider (RSP) that sells internet plans delivered over this network.

Do I deal with NBN Co directly?

No. NBN Co operates purely as a wholesale provider, they do not sell directly to households or businesses. You deal entirely with us for your plan, billing, and support. NBN Co manages the physical network infrastructure in the background.

What NBN Co technologies are available at my address?

The NBN Co network uses several different connection types depending on your location, including full fibre, fibre to the node, fixed wireless, and satellite. The technology available at your premises depends on your address. Contact us or check your address on the NBN Co website to confirm what’s available where you are.

Who do I contact if my NBN Co internet goes down??

Contact us first your retail provider. We handle all fault lodgements, troubleshooting, and liaise with NBN Co on your behalf if the issue is on the network side. You can also check current network outages and status at your address via the NBN Co network status page.