Gigafy Internet Service Provider

Gigafy, one of Australia’s leading wholesale network providers operating since 2005. Gigafy is a proudly Australian-owned provider with over 50,000 apartments connected nationwide specialising in carrier-grade fibre infrastructure. Their network offers unlimited data with no lock-in contracts, giving our customers fast, reliable connectivity backed by serious infrastructure

Who provides the network infrastructure behind your internet service?

Our internet is delivered over the Gigafy network, an Australian-owned wholesale fibre infrastructure provider that has been operating since 2005. We handle your plan, billing, and support while Gigafy provides the carrier-grade network backbone.

Is this the same as the NBN?

No. Gigafy operates its own independent fibre network, separate from the NBN. In many cases this means faster, more consistent speeds, particularly in apartment buildings and high-density developments where the NBN can become congested.

Will I need a technician to get connected?

In most cases, no. Gigafy’s system is designed so that a technician is generally not required, you’ll either receive a pre-configured router or be provided credentials and setup instructions.

Is there a lock-in contract?

No. Gigafy’s services come with no lock-in contracts, which means you’re free to leave if your circumstances change. We believe good service keeps customers, not fine print.

What speeds can I expect?

Speeds vary depending on the technology used at your building. All presented speeds are best efforts and subject to busy periods — typical peak periods are between 6PM and 11PM. Contact us for the specific speeds available at your address.

What buildings and developments does this service cover?

Gigafy delivers connectivity across residential, build-to-rent, hospitality, aged care, student accommodation and more. Gigafy If your building is on the Gigafy network, you can connect through us as your retail provider.

Who do I contact if I have a problem with my internet?

You contact us, your retail provider. We handle all customer support, troubleshooting, and account management on your behalf. Gigafy operates the network infrastructure in the background; your relationship is with our team directly.